In light of the ongoing coronavirus (COVID-19) pandemic, our hearts and prayers go out to all of those who have been affected.
Due to the impact of the COVID-19, some areas into a "lockdown", our shipping times is slower than usual ship times .
Recently the order processing time is 1-3days, shipping time is 15-25 days , If you have any questions or you change your mind please contact us feel free, our email is email@example.com
How much additional shipping cost do I need to pay? DO YOU SHIP WORLDWIDE?
No need to pay additional fees. You just need to place an order and we will deliver it for you for free.
No matter where you are, as long as there is logistics available for delivery, we will deliver the goods for you.
Why is my order still being processed?
Usually, we will process your order well within 1-3 days. An email will be sent after shipment.
Due to the COVID-19 outbreak, all packaging must undergo strict quality control and disinfection processes before leaving the factory to ensure the safety of customers, which may cause slight shipping delays.
We still accept orders. We will continue to follow up with the logistics company and will provide you with the latest news.
Why I didn’t get an email about my order being shipped?
After placing your order, we may need 2-4 days to prepare your order.
This will be our processing time to make sure that your order is accurate. This processing time does not include shipping time.
We will inform you with an email after shipment or if there is any delay.
Please make sure you login the right email account and please check your mailbox spam folder as well.
If you can't find an email 7 days after you’ve placed the order, please contact our Customer Service.
Why was my order divided into two or more packages?
We will do partial shipping for your order in the following conditions:
1) Items are in different warehouses.
2) Hot-sale items need additional preparation time.
3) Weight limit of customs or courier.
How long does delivery normally take?
Delivery time is generally within 16-22 days after delivery.（Four weeks）
For US citizens
your order will take between 16 to 22 days to arrive at your doorstep once your order is dispatched.
your order will take between 20 to 30 days to arrive at your doorstep once your order is dispatched.
your order will take between 18 to 22 days to arrive at your doorstep once your order is dispatched.
your order will take between 16 to 25+ days to arrive at your doorstep once your order is dispatched.
For UK Germany France Netherlands
your order will take between 18 to 25+ days to arrive at your doorstep once your order is dispatched.
For HK, Japan, Korea
your order will take between 16 to 20+ days to arrive at your doorstep once your order is dispatched.
Can I cancel my order?
Yes, you can. There are two types of order cancellation:
1. Cancelling a paid order.
If you haven't received the shipping notification, you can contact our Customer Service for assistance.
2. Cancelling an unpaid order:
An unpaid order will be canceled automatically after 24 hours. Or please log into your account >> click on "My Orders" and click on the "Cancel Order" button. Your order will be cancelled.
Please note that we CANNOT cancel orders which have been shipped out. Therefore, please wait for your package to arrive and you may either keep it or contact us to return for refund. Please DO NOT refuse the delivery as the undelivered package will be destroyed by the third-party logistics.
IT IS FOR WOMEN OR MEN?
Yes, Our design is unisex, you can follow the size guide choose a size suitable you.
Is the size correct?
For men, please choose the size that suits you, or you can choose the size you usually wear.
For women, please read the size guide and choose the right size. If you are not sure, please email your height and waist circumference to firstname.lastname@example.org
We will help you choose the right product.
Returns and exchanges
You need to send the returned package back to us. Then we will help you handle the return process.
You need to send the exchange package back to us. Then we will help you arrange a new package to be sent to you again